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Why I Don’t Believe in Empathic Design | Adobe Blog
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<blockquote>I approve of the spirit behind the introduction of empathy into design, but I believe the concept is impossible, and even if possible, wrong.</blockquote>
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Why I Don’t Believe in Empathic Design | Adobe Blog
https://theblog.adobe.com/why-i-dont-believe-in-empathic-design-don-norman/
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May 15, 2019, 2:15 p.m.
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<blockquote>I approve of the spirit behind the introduction of empathy into design, but I believe the concept is impossible, and even if possible, wrong.</blockquote>
