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Putting Yourself in the Customer’s Shoes Doesn’t Work: An Interview with Johannes Hattula - HBR
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<blockquote>Empathy can sometimes backfire.</blockquote>
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Putting Yourself in the Customer’s Shoes Doesn’t Work: An Interview with Johannes Hattula - HBR
https://hbr.org/2015/03/putting-yourself-in-the-customers-shoes-doesnt-work
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March 10, 2015, 10:16 a.m.
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<blockquote>Empathy can sometimes backfire.</blockquote>
