LINKDING
Login
Shared bookmarks
Sort by
Added ↑
Added ↓
Title ↑
Title ↓
Apply
Tags
Putting Yourself in the Customer’s Shoes Doesn’t Work: An Interview with Johannes Hattula - HBR
#bias
#business
#customer
#marketing
#ux
|
<blockquote>Empathy can sometimes backfire.</blockquote>
10 years ago
|
View
Shared by
victor
Previous
1
Next
User
Everyone
victor
Apply
Tags
-customer
b
ias
business
m
arketing
u
x
Putting Yourself in the Customer’s Shoes Doesn’t Work: An Interview with Johannes Hattula - HBR
https://hbr.org/2015/03/putting-yourself-in-the-customers-shoes-doesnt-work
Internet Archive
Tags
#bias
#business
#customer
#marketing
#ux
Date added
March 10, 2015, 10:16 a.m.
Description
<blockquote>Empathy can sometimes backfire.</blockquote>
