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The user research platform for teams – Dovetail

#analysis #collaboration #interview #library #repository #research #tool #usability #ux | <blockquote>Dovetail helps you store, analyze, and collaborate on user research in one place, making it easy to see patterns, discover customer insights, and decide what to do next. Our customers include Boston Consulting Group, Cisco, CSIRO, Deliveroo, Elsevier, Kayak, Mastercard, Sketch, Shopify, Square, Thoughtworks, and VMware.</blockquote>

4 years ago | View Shared by victor

Prodsight - Automated Topic and Sentiment Analytics for Zendesk and Intercom

#analytics #intercom #research #support #tool | <blockquote>Turn your Zendesk and Intercom conversations into actionable customer insights with Prodsight's automated topic and sentiment analysis.</blockquote>

5 years ago | View Shared by victor

From Experience Models to Immersion Tools: Transferring Ethnographic Knowledge In An Agile World | EPIC

#HCI #agile #context #design #design_ethnography #ethnography #knowledge #methodology #models #research #tool

11 years ago | View Shared by victor

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